Smarsh Launches Email ‘Echo Cancellation’ for Professional Archive

New Feature Intelligently Filters the ‘Echoes’ in Email Threads to Help Wealth Management Firms Mitigate Redundant Reviews and False Positives

OREGON, December 4, 2024 – Smarsh, the global leader in communications data and intelligence, today announced the launch of Echo Cancellation, a new Professional Archive capability that intelligently filters the “echoes” in email threads to reduce overall supervision queues and save time for customers.

“We are thrilled to make Echo Cancellation available to wealth management firms,” said Sheldon Cummings, President, Corporate Business at Smarsh. “This first-of-its-kind capability will allow RIAs and other financial advice providers to become much more efficient at reviewing conversations by focusing on the most relevant information from each email flowing through their systems.”

Available to all Professional Archive Gold and Platinum package customers, users can activate Echo Cancellation from the Policy menu. Once enabled, Echo Cancellation is applied to all messages that meet the specified policy criteria. These messages will be marked as Auto-Reviewed and tagged with an “Echo Cancellation” label.

“Since using Echo Cancellation, we as a firm have noticed far better results in our queues,” said Jane Isenbletter, Compliance Associate at Arkadios Capital. “The quality of emails populating in our queues are truly worthy of review and the noise has calmed down significantly. We are very pleased with this new feature."

How It Works:

• Policy Matching: In a threaded email conversation, a policy match often spans a sequence of subsequent replies, each creating triggers in the supervision system. This previously led to the same conversation appearing multiple times for review. Most customers who have piloted Echo Cancellation experienced a 10% reduction in email content to be reviewed.
• Mitigating Duplicates: Now such messages are labeled as an “Echo Cancellation” whenever the functionality is triggered. This helps to identify such conversations and mitigates the redundancies involved in reviewing related discussions. Removing duplicate emails saves time by reducing the number of unique messages to be reviewed.
• Identifying False Positives: Echo Cancellation uses an algorithm that can analyze the conditions of an alert to make intelligent decisions when identifying false positives. This allows subordinating the review of false positives within queues.

About Smarsh
Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in all of their digital communications. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native digital communications capture, retention, and oversight solutions to help them identify regulatory and reputational risks within their communications data before those risks become losses, fines, or headlines.

Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, along with leading brokerage firms, insurers, registered investment advisors and U.S. federal, state and local government agencies. To discover more about the future of communications capture, archiving and oversight, visit www.smarsh.com or follow Smarsh on LinkedIn.