What It Means to Us to be Named a Gartner Magic Quadrant Leader
A lot has happened over the past year that impacts regulated industries: record-breaking fines, increasingly tough penalties, shifts in leadership within regulatory bodies, and more. Throughout these developments, we have remained focused on our commitment to making it easier for our users to meet their compliance obligations while unlocking previously inaccessible insights from their existing communications data.
That’s why we were incredibly proud when we were named a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Communications Governance and Archive Solutions. Best of all, we’re positioned furthest for Completeness of Vision!
Why we believe it matters
Regulators continue to up the ante of compliance violations even as technology booms and evolving trends complicate the issue. As a named Leader in the 2025 Gartner® Magic Quadrant™ for DCGAS, we think that makes Smarsh a trusted partner to help you contextualize your communications data to reveal insights — transforming your compliance from a cost center to an opportunity center.
What drives us
While we appreciate the recognition, we think it’s a natural byproduct of our longstanding commitment and dedication to reshaping our customers' insight into their communications data with AI-powered monitoring tools.
“We believe our position in the Gartner report not only shows our ability to meet the governance challenges of today and tomorrow, but it also underscores our commitment to innovation and excellence,” says Kim Crawford Goodman, Smarsh CEO. “This is reflected in our dedication to empowering organizations with an AI-enabled platform designed to unlock the business value of their digital communications."
Our technology gives our customers the ability to manage and mine communications data with greater ease, efficiency and accuracy — at scale. Because our customers already have vast repositories of communications data for supervisory purposes, our AI-powered solutions reveal previously untapped intelligence — transforming compliance from a cost center to an opportunity center.
With a history of being first, here we are again
For over two decades, we’ve shaped our customers’ insight into their communications data by making it a habit of being the first to bring innovative solutions to the market: cloud-native compliance solutions, mobile capture, AI-powered compliance — the list goes on.
Some of our most recent and impactful initiatives that have allowed Smarsh customers to realize significant outcomes include:
- Partnering with OpenAI to expand generative AI capture capabilities
- Renewing AWS partnership to enhance our AI-enabled, cloud-native platform to archive communications at enterprise scale for financial institutions
- Publishing the first comprehensive textbook on large language models (LLMs)
- Completing the acquisition of Telemessage, the global leader of WhatsApp capture (and other mobile applications)
- Announcing the acquisition of CallCabinet, a pioneer in cloud-native, compliant call recording and AI-powered analytics technology
- Being the first in the industry to offer greater flexibility with cost predictability with our Annual Services Plan
And now, we’re among the first again. This is the first Magic Quadrant report for Digital Communications
Governance and Archiving Solutions.
“Digital communications governance and archiving solutions are designed to effectuate corporate governance and regulatory compliance across a growing number of communications tools. I&O leaders should use this research to assess DCGA vendors aligned with their requirements.“
“As Smarsh operates at a scale unmatched in our industry, we look forward to continuing to lead innovation in the Digital Governance and Archiving Solutions space,” says Goodman. “This has never been more important as organizations that want to remain competitive increasingly rely on end-to-end technology that empowers them to effectively capture, archive and monitor communications data in a dynamic digital landscape.”
Gartner, Magic Quadrant for Digital Communications Governance and Archiving Solutions, Michael Hoeck, Jeffrey Hewitt, Rizvan Hussain, 8 January 2025
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Scalable for organizations of all sizes, the Smarsh platform provides customers with compliance built on confidence. It enables them to strategically future-proof as new communication channels are adopted, and to realize more insight and value from the data in their archive. Customers strengthen their compliance and e-discovery initiatives and benefit from the productive use of email, social media, mobile/text messaging, instant messaging and collaboration, web, and voice channels.
Smarsh serves a global client base that spans the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables state and local government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com.
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