Say Yes to Your Employees Using WhatsApp and WeChat, While Mitigating Risk
Smarsh adds capture and archiving support for WhatsApp and WeChat content
Why WhatsApp and WeChat support?
WhatsApp and WeChat have rapidly been adopted as business tools by the global workforce. These messaging applications allow users to send text messages and share images, files and other media with ease. As such, they are often the tools of choice for employees communicating with clients and colleagues around the world.
Capturing and archiving WhatsApp and WeChat content is uniquely challenging, because these applications are designed for end-to-end encryption of messages. As a result, the majority of regulated organizations have simply prohibited their usage.
This frustrates their workforce and leaves organizations open to risk when employees violate prohibition policies. The need for capture and archiving support for WhatsApp and WeChat content is long overdue and has only increased with their growing popularity among employees.
What is the Smarsh solution?
Smarsh now provides a comprehensive capture and archiving solution to help combat these challenges. With Smarsh, organizations with compliance, open records and e-discovery requirements are able to leverage these popular IM tools while being helped to meet their recordkeeping and oversight obligations.
WhatsApp and WeChat content is captured in its original format and in full context, regardless of a user’s device, location or network. Once captured, messages can be retained in the Smarsh archive alongside all other electronic communications or sent to an existing archive.
All archived communications are retained by Smarsh in a “search-ready” state, ready to be leveraged by your IT, compliance and legal teams.
With Smarsh WhatsApp and WeChat support you will be able to:
- Capture WhatsApp and WeChat content and send it to your chosen destination
- Archive WhatsApp and WeChat content with Smarsh, including messages, files, images, links and user activity, alongside all other electronic communications content
- Quickly access, search and export WhatsApp and WeChat communications
- Meet content governance and e-discovery requirements effectively, with a unified solution
- Apply granular policies to WhatsApp and WeChat content to monitor risk and behavior
For full details of how Smarsh captures WhatsApp and WeChat content, or to book a demo, please contact our sales team.
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Scalable for organizations of all sizes, the Smarsh platform provides customers with compliance built on confidence. It enables them to strategically future-proof as new communication channels are adopted, and to realize more insight and value from the data in their archive. Customers strengthen their compliance and e-discovery initiatives and benefit from the productive use of email, social media, mobile/text messaging, instant messaging and collaboration, web, and voice channels.
Smarsh serves a global client base that spans the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables state and local government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com.
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