Our world has more communications flowing through it digitally than at any time in its history. The digital has replaced the physical out of necessity, and with it, transformed the way many people work. In the corporate world, and more rigorously in the Financial Services industry, this communication must be monitored for misconduct. Content should be analyzed and understood to support better culture and better, more automated work.

We are talking about billions of messages a day across dozens of mainstream communications channels that have to be captured, normalized and aggregated. From Exchange and other email systems to Bloomberg and Symphony chat, voice channels like NICE and Verint-stored voice files, to IPC high-fidelity turrets, to Microsoft Teams, Zoom, Webex and even mobile-first applications like WhatsApp and WeChat. The variety of messages is a huge challenge.

Communications Intelligence starts with listening, and that means the capture of these sources. Smarsh is a market leader in the ability to process all of these sources and so many more. It can do so at a nearly unlimited scale and bring about effective aggregation for the enterprise through its Capture solutions. Together with Smarsh, we can make the promise of hearing everything important a new standard in the enterprise.

Listening is the beginning of wisdom, but it is far from the end. Without memory, it’s literally “in one ear, and out of the other.” Too often, this is an alibi of corporate misconduct — “I didn’t know” or “nobody knew” — even after the smoking gun email or text shows not only the problem but its pervasiveness within an organization. How many "Me Too" stories were there just one level below — riddled with evidence from intimidated individuals whose careful and soft cries for help went unheard and unanswered? This is why memory is so important. Without an archive that can scale and retain everything from all of these sources, the evidence is lost or circumstantial.

Smarsh is the Gartner Magic Quadrant leader in Enterprise Information Archiving. It provides the best source of trusted memory for communications data today in the regulated enterprise. While other vendors haven’t moved to the cloud yet, or have tried to shift from legal or security legacy solutions into this role, Smarsh was the first to be multi-cloud ready and support next-generation infrastructure technology with single and multi-tenant capabilities. With Smarsh, an enterprise can remember everything essential and support universal content storage at any scale on the cloud.

Understanding is the next step from remembering, and this has never been more true with the volumes of data growing well beyond the capacity of humans to make sense of it. You can easily process and store data, and yet never know something ever happened in a company because there isn’t the human capacity to consume it and reason over it. That’s where Digital Reasoning is the market-leading answer. We process billions of messages a year, looking for all forms of key behaviors, from misconduct to missed revenue opportunities.

Together with Smarsh, we can bring understanding and reasoning to all communications types over the entire history of corporate memories. Millions of human cognitive labor hours can be performed by machine intelligence, taking the best judgments of many humans, running it 24/7, and never getting tired. In a world living in remote work fatigue, isn’t it time for AI to send in the cavalry? We think so, and together with Smarsh, we are bringing reinforcements to the weary workforce on the front lines.

From Understanding follows Action. Together with Smarsh, we bring together a full Suite of AI-powered applications from surveillance and supervision to e-discovery and critical business intelligence from communications data. We believe that Communications Intelligence is the solution that fits increasingly urgent needs from compliance to security to the front office to the back office.

Companies now have the opportunity to turn post-pandemic necessity into the future of competitiveness and improved culture in the workplace. We may not have chosen the circumstances in our world that led us here, but we can seize the moment to change the world for the better by thoughtfully delivering on these new essentials. We believe this is more than an opportunity. It is a moral mission to deliver this to the world and do so quickly to protect what matters in this time of uncertainty and opacity.