Smarsh Central: One-stop Shop for Customer Success

August 02, 2022by Smarsh

You may be familiar with Smarsh Central as your access to our support team, but we’ve made some changes!

As a customer, you can now access everything you need for success with our new product-specific pages. Find resources for the Smarsh product you have in one centralized place:

Access everything the Smarsh community has to offer

Not familiar with Smarsh Central? It’s our customer community space where we help you stay updated on the latest regulatory changes and offer resources so you can maximize your Smarsh solution.

You'll find:

Answers to common questions through help articles and product documentation
Training resources – both free and paid through Smarsh University
Support tools, including live chat and ticketing system
Events and webinars related to your product
Opportunities to give feedback on product development and log ideas

You can also connect with fellow Smarsh customers to exchange ideas and best practices or engage in discussions about the latest regulatory updates.

But don’t take our word for it. Here’s what users are saying about Smarsh Central:

“I am able to find what I need quickly, which is important”
“I like the quality of support articles”
“I like the ease of finding the system status and how quickly it’s updated after reporting an issue”
“Chat support [for billing] is awesome and invaluable”

If you ever need help with your Smarsh product or if you want to make sure you’re covering any compliance gaps, log in to Smarsh Central. The Smarsh community is happy to have you.

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Smarsh

Smarsh® is the recognized global leader in electronic communications archiving solutions for regulated organizations. Smarsh provides innovative capture, archiving, e-discovery, and supervision solutions across the industry’s widest breadth of communication channels.

Scalable for organizations of all sizes, the Smarsh platform provides customers with compliance built on confidence. It enables them to strategically future-proof as new communication channels are adopted, and to realize more insight and value from the data in their archive. Customers strengthen their compliance and e-discovery initiatives and benefit from the productive use of email, social media, mobile/text messaging, instant messaging and collaboration, web, and voice channels.

Smarsh serves a global client base that spans the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables state and local government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com.

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