Smarsh Adds Support for Zoom In-Meeting Chat and Voice Content

July 22, 2020by Smarsh

Zoom with confidence

The COVID-19 pandemic profoundly changed our professional landscape. Almost overnight businesses have had to adopt communications platforms that were either part of a longer-term roadmap or not in their plan at all. Unsurprisingly, Zoom is the platform of choice for many organizations. VentureBeat reports that over the first 3 months of 2020, Zoom’s daily active user count jumped from 10 million to over 200 million. For highly regulated industries, however, adopting new collaboration and conferencing technologies is a risky proposition. Businesses in regulated industries need to be able to capture their employees’ Zoom interactions – from in-meeting chat, to out of meeting chat, to voice content. The good news is that there are specialized solutions that can mitigate those risks and deliver peace of mind for your compliance department.

Having supported Zoom business IM for some time, Smarsh is excited to announce the ability to capture and archive Zoom in-meeting chat and voice content as well.

Comprehensive compliance workflows

There are often multiple ways to solve the same problem, but you need to evaluate which solution best fits your business. When it comes to capturing and archiving Zoom content for compliance purposes, ask yourself questions such as:

Does the solution support in-meeting as well as out of meeting chat?
Are chat messages captured in their full conversational context, complete with metadata?
Can you choose to add support for voice content?
Does the solution provide voice transcription?
Can you apply your existing lexicon policies across these transcription files?

There’s no doubt that your business needs to adopt a communications platform during these unprecedented times. You should consider, though, whether you also need to hire additional compliance staff just to handle the risk it presents. If the solution you’re considering doesn’t fit into your current compliance workflows and can’t be managed by your existing staff, it could present challenges for your business.

An end-to-end voice solution

Especially for organizations regulated by MiFID II, managing voice content from Zoom is key. Smarsh enables the secure and easy capture, archive, supervision, discovery and playback of Zoom voice content. Once captured, Zoom voice files can be transcribed and sent to your selected Smarsh Archive, either Professional or Enterprise, complete with call metadata. From there, your voice content can be searched, played back, analyzed, added to a case, flagged by policies, added to a supervision queue and exported. Smarsh takes the imprecise problem of voice interactions and transforms it into a solvable, workflow-friendly content stream. Voice is treated just like all other electronic communications content, e.g. email, social media, and text messages, reducing the complexity of your records management.

Extend e-discovery across business communications

In highly regulated industries, compliance isn’t the only consideration. Legal departments need streamlined e-discovery workflows to save time and money. The best way to do this is the ability to collect and search all Zoom communications (including transcriptions of Zoom audio files) alongside other text-based content. Smarsh enables you to do exactly this. Zoom is one of 80+ channels supported by Smarsh out of the box to meet the evolving needs of your business.

No Zoom and gloom

With Smarsh support for Zoom, your organization can realize the following benefits:

Comprehensive compliance

Native compliance and governance for Zoom meeting and IM content, both in meeting and out of meeting. Meets FINRA, SEC, FCA, MiFID II and other regulatory mandates.

Monitoring of Zoom voice and IM content

Content can be inspected for sensitive information, suspicious behavior, and/or abusive language. Administrators can review policies that flag keywords across messages and in-file text to pinpoint any violations.

Fast, effective supervision and e-discovery

Zoom content is fully indexed and contextual threading produces complete conversations without flattened data. Search can be done quickly across archives based on nearly any criteria, for accurate, fast, and highly effective e-discovery, supervision and case management.

Bring your business to the next level

This degree of reliance on electronic communications may have come sooner than you’d planned, but now that you’re here it’s a perfect opportunity to move your business forward. It’s time to be intentional about the communications platform you choose – and the capture and archiving solutions you choose as well. If Zoom is your platform of choice, Smarsh can bring your business to the next level, and ensure you’re confident you’re in compliance.

Zoom for Pro, Business and Enterprise Plans are available with certain capture deployments. For full details, or to book a demo, please contact our sales team.

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Smarsh

Smarsh® is the recognized global leader in electronic communications archiving solutions for regulated organizations. Smarsh provides innovative capture, archiving, e-discovery, and supervision solutions across the industry’s widest breadth of communication channels.

Scalable for organizations of all sizes, the Smarsh platform provides customers with compliance built on confidence. It enables them to strategically future-proof as new communication channels are adopted, and to realize more insight and value from the data in their archive. Customers strengthen their compliance and e-discovery initiatives and benefit from the productive use of email, social media, mobile/text messaging, instant messaging and collaboration, web, and voice channels.

Smarsh serves a global client base that spans the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables state and local government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com.

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