Smarsh customers appreciate that the Smarsh Archiving Platform is extremely flexible, adaptable and customizable, featuring many powerful deployment, configuration and tuning options.

Here at Smarsh, we have the benefit of many years in our business, serving a range of specialized markets. This wealth of industry knowledge and experience helps our customers get the most out of the Archiving Platform in their specific environment – with their content – and meet their unique business/user requirements.

In response to ever-increasing demand, we are introducing two new avenues for customers to take advantage of our deep knowledge and diverse experience:

We’ve introduced regularly scheduled, structured workshops that can be attended in-person or remotely via the web. The first of these all-day sessions, Effective Policy Management, is led by our supervision and compliance expert Ray McGrath. Participants learn about new Smarsh policy templates (featuring custom lexicons or keyword lists), and get hands-on experience using the Policy Engine. Participants also learn about optimization techniques and best practices that will enable their company to maximize resources, save time and zero in on real areas of risk.

We’re also debuting specially priced, packaged services offerings, including Custom Report Development and Messaging Infrastructure Assessment. These new offerings apply Smarsh expertise and assistance to specific areas of focus related to a customer’s deployment of the Smarsh Archiving Platform, with pre-defined goals and deliverables. Stay tuned as we roll these out over the next few months.

Why are these new professional services options so beneficial to customers?

We created these professional services offerings because we’re passionate about our customers’ success. Delivering a COMPLETE solution these days often requires us to provide more than the leading technology platform. Customers also look to Smarsh to be their trusted partner, and rely on our team for real-world experience, knowledge, and insights—especially in regulated and litigious industries.

The new professional services options will be a highly effective way to help our customers in fast-moving and complex environments achieve maximum results, greater impact, and financial return on investment using the Smarsh Archiving Platform.

As we expand support for archiving new/additional content types, introduce specific user workflows and enter into API-driven partnerships, Smarsh will add new professional services that help customers get the most out of the Archiving Platform.