As a norm, the topic of end user self-service can evoke a plethora of uneasy emotions from IT. However, that’s not going to be the case with our new Personal Archive offering. In addition to our existing E-discovery and Supervision workflow capabilities, Personal Archive delivers added return on investment for Smarsh customers. It’s another valuable use for the information ingested into The Archive Platform and stored in a “search-ready” state. IT and end users both benefit from the new functionality provided. This blog post addresses the specific problem Personal Archive solves, and why IT and end users will love the solution and appreciate its benefits.

THE PROBLEM

Email systems and backups do not provide a self-service option for end users to search for and find emails and attachments that have aged out or have been deleted. End users have to request attention from IT each time the need arises.

THE SOLUTION

Personal Archive is an add-on module to The Archiving Platform that gives end users fast and easy self-service access to their own archived electronic communications. With Personal Archive, end users can:

• Retrieve historical messages and content in an easy and reliable fashion.
• Access the Personal Archive from any device.
• Improve server performance by reducing the footprint on servers, and shrink backup workloads.
• Reduce time spent managing email with more effective archiving and searching capabilities.

IT LOVE

IT can now give end users a secure, reliable and easy way to find their own archived messages and take action on them. IT manages the access and usage parameters, but will no longer be impacted by the interruptive requests. Without involving IT every time the need arises, valuable time and resources are saved, and the additional return on investment in The Smarsh Archiving Platform with this add-on is virtually immediate. The result is that IT can now:

• Offload the burden of restoring historical messages.
• Improve productivity by focusing on higher value functions.
• Optimize email server performance by migrating content to the cloud-based Smarsh archive.

END USER LOVE

End users can now access their own archived emails and attachments anytime, with any device, without having to involve IT. This gives end users the self-service access they want and enables them to:

• Locate hard to find or deleted messages and content from desktop, laptop or mobile devices.
• Organize messages using labels for easy retrieval.
• Eliminate issues related to inboxes being “over the limit” as emails are automatically archived with Smarsh.
• Simplify email management with powerful Smarsh search functionality.
• Find specific messages and attachments quickly and easily. Once found, messages and attachments are easily downloaded and restored to Microsoft Outlook with reply, forward and print options available.

This win-win solution relieves IT of the burden of having to respond reactively whenever end users need access to older or deleted messages and content , and end users get a secure, fast and easy self-service solution that empowers them to do more on their own.

To learn more, check out the Smarsh TechTALK video on Personal Archive